Terms and Conditions
Last Updated: 23.11.25
These Terms and Conditions (“Terms”) apply when you use the website experience-machine.com, sign up for an offer, or receive SMS or email communications from Experience Machine LLC (“we”, “us”, “our”).
By using our website or submitting your information, you agree to these Terms.
1. Use of Our Website
You agree to use our website lawfully and not to engage in any activity that disrupts, damages, or interferes with its operation.
We may update or change the website at any time without notice.
2. Offers and Sign-Up Codes
When you sign up for an offer:
You must provide accurate information
You will receive an SMS with your sign-up code
Codes may be time-limited, single-use, or subject to availability
We may withdraw or change offers at any time
Codes cannot be exchanged for cash.
3. Communications
By entering your details, you agree that we may contact you by:
SMS (to send your code and related updates)
Email (to send booking information and follow-up details)
You can opt out at any time:
SMS: Reply “STOP”
Email: Use the unsubscribe link or email hello@experience-machine.com
4. Booking Terms
All escape-room bookings are subject to our separate booking terms, including:
Pricing
Group sizes
Cancellation policies
Age requirements
Safety rules
These terms are provided during the booking process.
Failure to follow safety rules may result in removal from the experience without refund.
5. User Responsibilities
You agree not to:
Use false information
Attempt to access the website through automated means
Interfere with security features
Upload harmful code, viruses, or spam
6. Intellectual Property
All content on our website — including text, images, branding, and designs — is owned by Experience Machine LLC.
You may not copy, reproduce, or use our content without written permission.
7. Limitation of Liability
To the fullest extent permitted by law, we are not responsible for:
Losses resulting from website downtime
Errors or delays in sending SMS or emails
Issues caused by third-party providers (Google, Go High Level, etc.)
Personal losses, injuries, or damages resulting from misuse of our services
Your use of the website is at your own risk.
8. Third-Party Services
Our website uses services such as:
Google Analytics
Go High Level
These services may collect information as described in our Privacy Policy.
We are not responsible for the content or practices of third-party websites.
9. Changes to These Terms
We may update these Terms at any time.
The “Last Updated” date at the top will show the most recent version.
You should check these Terms from time to time.
10. Governing Law
These Terms are governed by the laws of the State of California.
Any disputes must be handled in California courts.
11. Contact Us
If you have questions about these Terms, contact us at:
Experience Machine LLC
563 N Central Ave
Upland, CA 91786
United States
Email: experiencemachineteam@gmail.com
Phone: +1 323-523-5072
